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-rw-r--r--.github/ISSUE_TEMPLATE/feature_request.md14
-rw-r--r--.github/ISSUE_TEMPLATE/support.md10
2 files changed, 20 insertions, 4 deletions
diff --git a/.github/ISSUE_TEMPLATE/feature_request.md b/.github/ISSUE_TEMPLATE/feature_request.md
index 46602fd2c..3890729e2 100644
--- a/.github/ISSUE_TEMPLATE/feature_request.md
+++ b/.github/ISSUE_TEMPLATE/feature_request.md
@@ -1,11 +1,17 @@
 ---
 name: Feature Request
-about: Suggest an idea for this project
+about: I have a suggestion
 
 ---
 
-[Issue text goes here].
+<!-- Please use a concise and distinct title for the issue -->
 
-* * * *
+<!-- Consider: Could it be implemented as a 3rd party app using the REST API instead? -->
 
-- [ ] I searched or browsed the repo’s other issues to ensure this is not a duplicate.
+### Pitch
+
+<!-- Describe your idea for a feature. Make sure it has not already been suggested/implemented/turned down before -->
+
+### Motivation
+
+<!-- Why do you think this feature is needed? Who would benefit from it? -->
diff --git a/.github/ISSUE_TEMPLATE/support.md b/.github/ISSUE_TEMPLATE/support.md
new file mode 100644
index 000000000..7fbc86ff1
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/support.md
@@ -0,0 +1,10 @@
+---
+name: Support
+about: Ask for help with your deployment
+
+---
+
+We primarily use GitHub as a bug and feature tracker. For usage questions, troubleshooting of deployments and other individual technical assistance, please use one of the resources below:
+
+- https://discourse.joinmastodon.org
+- #mastodon on irc.freenode.net