Add appeals (#17364)

* Add appeals

* Add ability to reject appeals and ability to browse pending appeals in admin UI

* Add strikes to account page in settings

* Various fixes and improvements

- Add separate notification setting for appeals, separate from reports
- Fix style of links in report/strike header
- Change approving an appeal to not restore statuses (due to federation complexities)
- Change style of successfully appealed strikes on account settings page
- Change account settings page to only show unappealed or recently appealed strikes

* Change appealed_at to overruled_at

* Fix missing method error

19 files changed, 394 insertions, 42 deletions

diff --git a/app/views/admin/account_moderation_notes/_account_moderation_note.html.haml b/app/views/admin/account_moderation_notes/_account_moderation_note.html.haml
deleted file mode 100644
index 432fb79a6..000000000
--- a/app/views/admin/account_moderation_notes/_account_moderation_note.html.haml
+++ /dev/null
@@ -1,7 +0,0 @@
-.speech-bubble
-  .speech-bubble__bubble
-    = simple_format(h(account_moderation_note.content))
-  .speech-bubble__owner
-    = admin_account_link_to account_moderation_note.account
-    %time.formatted{ datetime: account_moderation_note.created_at.iso8601 }= l account_moderation_note.created_at
-    = table_link_to 'trash', t('admin.account_moderation_notes.delete'), admin_account_moderation_note_path(account_moderation_note), method: :delete if can?(:destroy, account_moderation_note)
diff --git a/app/views/admin/account_warnings/_account_warning.html.haml b/app/views/admin/account_warnings/_account_warning.html.haml
index 8c9c9679c..ef23c3b77 100644
--- a/app/views/admin/account_warnings/_account_warning.html.haml
+++ b/app/views/admin/account_warnings/_account_warning.html.haml
@@ -1,6 +1,24 @@
-.speech-bubble.warning
-  .speech-bubble__bubble
-    = Formatter.instance.linkify(account_warning.text)
-  .speech-bubble__owner
-    = admin_account_link_to account_warning.account
-    %time.formatted{ datetime: account_warning.created_at.iso8601 }= l account_warning.created_at
+= link_to disputes_strike_path(account_warning), class: ['log-entry', account_warning.overruled? && 'log-entry--inactive'] do
+  .log-entry__header
+    .log-entry__avatar
+      = image_tag account_warning.target_account.avatar.url(:original), alt: '', width: 40, height: 40, class: 'avatar'
+    .log-entry__content
+      .log-entry__title
+        = t(account_warning.action, scope: 'admin.strikes.actions', name: content_tag(:span, account_warning.account.username, class: 'username'), target: content_tag(:span, account_warning.target_account.acct, class: 'target')).html_safe
+      .log-entry__timestamp
+        %time.formatted{ datetime: account_warning.created_at.iso8601 }
+          = l(account_warning.created_at)
+
+        - if account_warning.report_id.present?
+          ·
+          = t('admin.reports.title', id: account_warning.report_id)
+
+        - if account_warning.overruled?
+          ·
+          %span.positive-hint= t('admin.strikes.appeal_approved')
+        - elsif account_warning.appeal&.pending?
+          ·
+          %span.warning-hint= t('admin.strikes.appeal_pending')
+        - elsif account_warning.appeal&.rejected?
+          ·
+          %span.negative-hint= t('admin.strikes.appeal_rejected')
diff --git a/app/views/admin/accounts/show.html.haml b/app/views/admin/accounts/show.html.haml
index f3853d629..9a1f07a06 100644
--- a/app/views/admin/accounts/show.html.haml
+++ b/app/views/admin/accounts/show.html.haml
@@ -246,18 +246,29 @@
   %hr.spacer/
 
   - unless @warnings.empty?
-    = render @warnings
+
+    %h3= t 'admin.accounts.previous_strikes'
+
+    %p= t('admin.accounts.previous_strikes_description_html', count: @account.previous_strikes_count)
+
+    .account-strikes
+      = render @warnings
 
     %hr.spacer/
 
-  = render @moderation_notes
+  %h3= t 'admin.reports.notes.title'
 
-  = simple_form_for @account_moderation_note, url: admin_account_moderation_notes_path do |f|
-    = render 'shared/error_messages', object: @account_moderation_note
+  %p= t 'admin.reports.notes_description_html'
 
-    = f.input :content, placeholder: t('admin.reports.notes.placeholder'), rows: 6
+  .report-notes
+    = render partial: 'admin/report_notes/report_note', collection: @moderation_notes
+
+  = simple_form_for @account_moderation_note, url: admin_account_moderation_notes_path do |f|
     = f.hidden_field :target_account_id
 
+    .field-group
+      = f.input :content, placeholder: t('admin.reports.notes.placeholder'), rows: 6
+
     .actions
       = f.button :button, t('admin.account_moderation_notes.create'), type: :submit
 
diff --git a/app/views/admin/dashboard/index.html.haml b/app/views/admin/dashboard/index.html.haml
index 4b581f5ea..59b75e0e1 100644
--- a/app/views/admin/dashboard/index.html.haml
+++ b/app/views/admin/dashboard/index.html.haml
@@ -46,6 +46,9 @@
       %span= t('admin.dashboard.pending_tags_html', count: @pending_tags_count)
       = fa_icon 'chevron-right fw'
 
+    = link_to admin_disputes_appeals_path(status: 'pending'), class: 'dashboard__quick-access' do
+      %span= t('admin.dashboard.pending_appeals_html', count: @pending_appeals_count)
+      = fa_icon 'chevron-right fw'
   .dashboard__item
     = react_admin_component :dimension, dimension: 'sources', start_at: @time_period.first, end_at: @time_period.last, limit: 8, label: t('admin.dashboard.sources')
 
diff --git a/app/views/admin/disputes/appeals/_appeal.html.haml b/app/views/admin/disputes/appeals/_appeal.html.haml
new file mode 100644
index 000000000..02b8777e1
--- /dev/null
+++ b/app/views/admin/disputes/appeals/_appeal.html.haml
@@ -0,0 +1,21 @@
+= link_to disputes_strike_path(appeal.strike), class: ['log-entry', appeal.approved? && 'log-entry--inactive'] do
+  .log-entry__header
+    .log-entry__avatar
+      = image_tag appeal.account.avatar.url(:original), alt: '', width: 40, height: 40, class: 'avatar'
+    .log-entry__content
+      .log-entry__title
+        = t(appeal.strike.action, scope: 'admin.strikes.actions', name: content_tag(:span, appeal.strike.account.username, class: 'username'), target: content_tag(:span, appeal.account.acct, class: 'target')).html_safe
+      .log-entry__timestamp
+        %time.formatted{ datetime: appeal.strike.created_at.iso8601 }
+          = l(appeal.strike.created_at)
+
+        - if appeal.strike.report_id.present?
+          ·
+          = t('admin.reports.title', id: appeal.strike.report_id)
+        ·
+        - if appeal.approved?
+          %span.positive-hint= t('admin.strikes.appeal_approved')
+        - elsif appeal.rejected?
+          %span.negative-hint= t('admin.strikes.appeal_rejected')
+        - else
+          %span.warning-hint= t('admin.strikes.appeal_pending')
diff --git a/app/views/admin/disputes/appeals/index.html.haml b/app/views/admin/disputes/appeals/index.html.haml
new file mode 100644
index 000000000..dd6a6f403
--- /dev/null
+++ b/app/views/admin/disputes/appeals/index.html.haml
@@ -0,0 +1,22 @@
+- content_for :page_title do
+  = t('admin.disputes.appeals.title')
+
+- content_for :header_tags do
+  = javascript_pack_tag 'admin', async: true, crossorigin: 'anonymous'
+
+.filters
+  .filter-subset
+    %strong= t('admin.tags.review')
+    %ul
+      %li= filter_link_to safe_join([t('admin.accounts.moderation.pending'), "(#{Appeal.pending.count})"], ' '), status: 'pending'
+      %li= filter_link_to t('admin.trends.approved'), status: 'approved'
+      %li= filter_link_to t('admin.trends.rejected'), status: 'rejected'
+
+- if @appeals.empty?
+  %div.muted-hint.center-text
+    = t 'admin.disputes.appeals.empty'
+- else
+  .announcements-list
+    = render partial: 'appeal', collection: @appeals
+
+= paginate @appeals
diff --git a/app/views/admin/report_notes/_report_note.html.haml b/app/views/admin/report_notes/_report_note.html.haml
index 428b6cf59..f9d57c2ae 100644
--- a/app/views/admin/report_notes/_report_note.html.haml
+++ b/app/views/admin/report_notes/_report_note.html.haml
@@ -3,7 +3,7 @@
 
   .report-notes__item__header
     %span.username
-      = link_to display_name(report_note.account), admin_account_path(report_note.account_id)
+      = link_to report_note.account.username, admin_account_path(report_note.account_id)
     %time{ datetime: report_note.created_at.iso8601, title: l(report_note.created_at) }
       - if report_note.created_at.today?
         = t('admin.report_notes.today_at', time: l(report_note.created_at, format: :time))
diff --git a/app/views/admin/reports/show.html.haml b/app/views/admin/reports/show.html.haml
index 02c46e384..e53c180e5 100644
--- a/app/views/admin/reports/show.html.haml
+++ b/app/views/admin/reports/show.html.haml
@@ -57,7 +57,7 @@
         .report-header__details__item__header
           %strong= t('admin.accounts.strikes')
         .report-header__details__item__content
-          = @report.target_account.strikes.count
+          = @report.target_account.previous_strikes_count
 
   .report-header__details
     .report-header__details__item
diff --git a/app/views/admin_mailer/new_appeal.text.erb b/app/views/admin_mailer/new_appeal.text.erb
new file mode 100644
index 000000000..db4529eb7
--- /dev/null
+++ b/app/views/admin_mailer/new_appeal.text.erb
@@ -0,0 +1,9 @@
+<%= raw t('application_mailer.salutation', name: display_name(@me)) %>
+
+<%= raw t('admin_mailer.new_appeal.body', target: @appeal.account.username, action_taken_by: @appeal.strike.account.username, date: l(@appeal.strike.created_at), type: t(@appeal.strike.action, scope: 'admin_mailer.new_appeal.actions')) %>
+
+> <%= raw word_wrap(@appeal.text, break_sequence: "\n> ") %>
+
+<%= raw t('admin_mailer.new_appeal.next_steps') %>
+
+<%= raw t('application_mailer.view')%> <%= disputes_strike_url(@appeal.strike) %>
diff --git a/app/views/auth/registrations/_account_warning.html.haml b/app/views/auth/registrations/_account_warning.html.haml
new file mode 100644
index 000000000..40e7e1296
--- /dev/null
+++ b/app/views/auth/registrations/_account_warning.html.haml
@@ -0,0 +1,20 @@
+= link_to disputes_strike_path(account_warning), class: 'log-entry' do
+  .log-entry__header
+    .log-entry__avatar
+      .indicator-icon{ class: account_warning.overruled? ? 'success' : 'failure' }
+        = fa_icon 'warning'
+    .log-entry__content
+      .log-entry__title
+        = t('disputes.strikes.title', action: t(account_warning.action, scope: 'disputes.strikes.title_actions'), date: l(account_warning.created_at.to_date))
+      .log-entry__timestamp
+        %time.formatted{ datetime: account_warning.created_at.iso8601 }= l(account_warning.created_at)
+
+        - if account_warning.overruled?
+          ·
+          %span.positive-hint= t('disputes.strikes.your_appeal_approved')
+        - elsif account_warning.appeal&.pending?
+          ·
+          %span.warning-hint= t('disputes.strikes.your_appeal_pending')
+        - elsif account_warning.appeal&.rejected?
+          ·
+          %span.negative-hint= t('disputes.strikes.your_appeal_rejected')
diff --git a/app/views/auth/registrations/_status.html.haml b/app/views/auth/registrations/_status.html.haml
index 47112dae0..3546510b2 100644
--- a/app/views/auth/registrations/_status.html.haml
+++ b/app/views/auth/registrations/_status.html.haml
@@ -1,22 +1,17 @@
+- if !@user.confirmed?
+  .flash-message.warning
+    = t('auth.status.confirming')
+    = link_to t('auth.didnt_get_confirmation'), new_user_confirmation_path
+- elsif !@user.approved?
+  .flash-message.warning
+    = t('auth.status.pending')
+- elsif @user.account.moved_to_account_id.present?
+  .flash-message.warning
+    = t('auth.status.redirecting_to', acct: @user.account.moved_to_account.acct)
+    = link_to t('migrations.cancel'), settings_migration_path
+
 %h3= t('auth.status.account_status')
 
-.simple_form
-  %p.hint
-    - if @user.account.suspended?
-      %span.negative-hint= t('user_mailer.warning.explanation.suspend')
-    - elsif @user.disabled?
-      %span.negative-hint= t('user_mailer.warning.explanation.disable')
-    - elsif @user.account.silenced?
-      %span.warning-hint= t('user_mailer.warning.explanation.silence')
-    - elsif !@user.confirmed?
-      %span.warning-hint= t('auth.status.confirming')
-      = link_to t('auth.didnt_get_confirmation'), new_user_confirmation_path
-    - elsif !@user.approved?
-      %span.warning-hint= t('auth.status.pending')
-    - elsif @user.account.moved_to_account_id.present?
-      %span.positive-hint= t('auth.status.redirecting_to', acct: @user.account.moved_to_account.acct)
-      = link_to t('migrations.cancel'), settings_migration_path
-    - else
-      %span.positive-hint= t('auth.status.functional')
+= render partial: 'account_warning', collection: @strikes
 
 %hr.spacer/
diff --git a/app/views/disputes/strikes/show.html.haml b/app/views/disputes/strikes/show.html.haml
new file mode 100644
index 000000000..3dcb19016
--- /dev/null
+++ b/app/views/disputes/strikes/show.html.haml
@@ -0,0 +1,127 @@
+- content_for :page_title do
+  = t('disputes.strikes.title', action: t(@strike.action, scope: 'disputes.strikes.title_actions'), date: l(@strike.created_at.to_date))
+
+- content_for :heading_actions do
+  - if @appeal.persisted?
+    = link_to t('admin.accounts.approve'), approve_admin_disputes_appeal_path(@appeal), method: :post, class: 'button' if can?(:approve, @appeal)
+    = link_to t('admin.accounts.reject'), reject_admin_disputes_appeal_path(@appeal), method: :post, class: 'button button--destructive' if can?(:reject, @appeal)
+
+- if @strike.overruled?
+  %p.hint
+    %span.positive-hint
+      = fa_icon 'check'
+      = ' '
+      = t 'disputes.strikes.appeal_approved'
+- elsif @appeal.persisted? && @appeal.rejected?
+  %p.hint
+    %span.negative-hint
+      = fa_icon 'times'
+      = ' '
+      = t 'disputes.strikes.appeal_rejected'
+
+.report-header
+  .report-header__card
+    .strike-card
+      - unless @strike.none_action?
+        %p= t "user_mailer.warning.explanation.#{@strike.action}"
+
+      - unless @strike.text.blank?
+        = Formatter.instance.linkify(@strike.text)
+
+      - if @strike.report && !@strike.report.other?
+        %p
+          %strong= t('user_mailer.warning.reason')
+          = t("user_mailer.warning.categories.#{@strike.report.category}")
+
+        - if @strike.report.violation? && @strike.report.rule_ids.present?
+          %ul.rules-list
+            - @strike.report.rules.each do |rule|
+              %li= rule.text
+
+      - if @strike.status_ids.present? && !@strike.status_ids.empty?
+        %p
+          %strong= t('user_mailer.warning.statuses')
+
+        .strike-card__statuses-list
+          - status_map = @strike.statuses.includes(:application, :media_attachments).index_by(&:id)
+
+          - @strike.status_ids.each do |status_id|
+            .strike-card__statuses-list__item
+              - if (status = status_map[status_id.to_i])
+                .one-liner
+                  = link_to short_account_status_url(@strike.target_account, status_id), class: 'emojify' do
+                    = one_line_preview(status)
+
+                    - status.media_attachments.each do |media_attachment|
+                      %abbr{ title: media_attachment.description }
+                        = fa_icon 'link'
+                        = media_attachment.file_file_name
+                .strike-card__statuses-list__item__meta
+                  %time.formatted{ datetime: status.created_at.iso8601, title: l(status.created_at) }= l(status.created_at)
+                  ·
+                  = status.application.name
+              - else
+                .one-liner= t('disputes.strikes.status', id: status_id)
+                .strike-card__statuses-list__item__meta
+                  = t('disputes.strikes.status_removed')
+
+  .report-header__details
+    .report-header__details__item
+      .report-header__details__item__header
+        %strong= t('disputes.strikes.created_at')
+      .report-header__details__item__content
+        %time.formatted{ datetime: @strike.created_at.iso8601, title: l(@strike.created_at) }= l(@strike.created_at)
+    .report-header__details__item
+      .report-header__details__item__header
+        %strong= t('disputes.strikes.recipient')
+      .report-header__details__item__content
+        = admin_account_link_to @strike.target_account, path: can?(:show, @strike.target_account) ? admin_account_path(@strike.target_account_id) : ActivityPub::TagManager.instance.url_for(@strike.target_account)
+    .report-header__details__item
+      .report-header__details__item__header
+        %strong= t('disputes.strikes.action_taken')
+      .report-header__details__item__content
+        - if @strike.overruled?
+          %del= t(@strike.action, scope: 'user_mailer.warning.title')
+        - else
+          = t(@strike.action, scope: 'user_mailer.warning.title')
+    - if @strike.report && can?(:show, @strike.report)
+      .report-header__details__item
+        .report-header__details__item__header
+          %strong= t('disputes.strikes.associated_report')
+        .report-header__details__item__content
+          = link_to t('admin.reports.report', id: @strike.report.id), admin_report_path(@strike.report)
+    - if @appeal.persisted?
+      .report-header__details__item
+        .report-header__details__item__header
+          %strong= t('disputes.strikes.appeal_submitted_at')
+        .report-header__details__item__content
+          %time.formatted{ datetime: @appeal.created_at.iso8601, title: l(@appeal.created_at) }= l(@appeal.created_at)
+%hr.spacer/
+
+- if @appeal.persisted?
+  %h3= t('disputes.strikes.appeal')
+
+  .report-notes
+    .report-notes__item
+      = image_tag @appeal.account.avatar.url, class: 'report-notes__item__avatar'
+
+      .report-notes__item__header
+        %span.username
+          = link_to @appeal.account.username, can?(:show, @appeal.account) ? admin_account_path(@appeal.account_id) : short_account_url(@appeal.account)
+        %time{ datetime: @appeal.created_at.iso8601, title: l(@appeal.created_at) }
+          - if @appeal.created_at.today?
+            = t('admin.report_notes.today_at', time: l(@appeal.created_at, format: :time))
+          - else
+            = l @appeal.created_at.to_date
+
+      .report-notes__item__content
+        = simple_format(h(@appeal.text))
+- elsif can?(:appeal, @strike)
+  %h3= t('disputes.strikes.appeals.submit')
+
+  = simple_form_for(@appeal, url: disputes_strike_appeal_path(@strike)) do |f|
+    .fields-group
+      = f.input :text, wrapper: :with_label, input_html: { maxlength: 500 }
+
+    .actions
+      = f.button :button, t('disputes.strikes.appeals.submit'), type: :submit
diff --git a/app/views/settings/preferences/notifications/show.html.haml b/app/views/settings/preferences/notifications/show.html.haml
index d7cc1ed5d..223e5d740 100644
--- a/app/views/settings/preferences/notifications/show.html.haml
+++ b/app/views/settings/preferences/notifications/show.html.haml
@@ -21,6 +21,7 @@
 
       - if current_user.staff?
         = ff.input :report, as: :boolean, wrapper: :with_label
+        = ff.input :appeal, as: :boolean, wrapper: :with_label
         = ff.input :pending_account, as: :boolean, wrapper: :with_label
         = ff.input :trending_tag, as: :boolean, wrapper: :with_label
 
diff --git a/app/views/statuses/_detailed_status.html.haml b/app/views/statuses/_detailed_status.html.haml
index cd5ed52af..1922f53ce 100644
--- a/app/views/statuses/_detailed_status.html.haml
+++ b/app/views/statuses/_detailed_status.html.haml
@@ -49,7 +49,7 @@
     %span.detailed-status__visibility-icon
       = visibility_icon status
     ·
-    - if status.application && @account.user&.setting_show_application
+    - if status.application && status.account.user&.setting_show_application
       - if status.application.website.blank?
         %strong.detailed-status__application= status.application.name
       - else
diff --git a/app/views/user_mailer/appeal_approved.html.haml b/app/views/user_mailer/appeal_approved.html.haml
new file mode 100644
index 000000000..962cab2e2
--- /dev/null
+++ b/app/views/user_mailer/appeal_approved.html.haml
@@ -0,0 +1,59 @@
+%table.email-table{ cellspacing: 0, cellpadding: 0 }
+  %tbody
+    %tr
+      %td.email-body
+        .email-container
+          %table.content-section{ cellspacing: 0, cellpadding: 0 }
+            %tbody
+              %tr
+                %td.content-cell.hero
+                  .email-row
+                    .col-6
+                      %table.column{ cellspacing: 0, cellpadding: 0 }
+                        %tbody
+                          %tr
+                            %td.column-cell.text-center.padded
+                              %table.hero-icon{ align: 'center', cellspacing: 0, cellpadding: 0 }
+                                %tbody
+                                  %tr
+                                    %td
+                                      = image_tag full_pack_url('media/images/mailer/icon_done.png'), alt: ''
+
+                              %h1= t 'user_mailer.appeal_approved.title'
+
+%table.email-table{ cellspacing: 0, cellpadding: 0 }
+  %tbody
+    %tr
+      %td.email-body
+        .email-container
+          %table.content-section{ cellspacing: 0, cellpadding: 0 }
+            %tbody
+              %tr
+                %td.content-cell.content-start
+                  .email-row
+                    .col-6
+                      %table.column{ cellspacing: 0, cellpadding: 0 }
+                        %tbody
+                          %tr
+                            %td.column-cell.text-center
+                              %p= t 'user_mailer.appeal_approved.explanation', appeal_date: l(@appeal.created_at), strike_date: l(@appeal.strike.created_at)
+
+%table.email-table{ cellspacing: 0, cellpadding: 0 }
+  %tbody
+    %tr
+      %td.email-body
+        .email-container
+          %table.content-section{ cellspacing: 0, cellpadding: 0 }
+            %tbody
+              %tr
+                %td.content-cell
+                  %table.column{ cellspacing: 0, cellpadding: 0 }
+                    %tbody
+                      %tr
+                        %td.column-cell.button-cell
+                          %table.button{ align: 'center', cellspacing: 0, cellpadding: 0 }
+                            %tbody
+                              %tr
+                                %td.button-primary
+                                  = link_to root_url do
+                                    %span= t 'user_mailer.appeal_approved.action'
diff --git a/app/views/user_mailer/appeal_approved.text.erb b/app/views/user_mailer/appeal_approved.text.erb
new file mode 100644
index 000000000..290fa24c3
--- /dev/null
+++ b/app/views/user_mailer/appeal_approved.text.erb
@@ -0,0 +1,7 @@
+<%= t 'user_mailer.appeal_approved.title' %>
+
+===
+
+<%= t 'user_mailer.appeal_approved.explanation', appeal_date: l(@appeal.created_at), strike_date: l(@appeal.strike.created_at) %>
+
+=> <%= root_url %>
diff --git a/app/views/user_mailer/appeal_rejected.html.haml b/app/views/user_mailer/appeal_rejected.html.haml
new file mode 100644
index 000000000..75cd9d023
--- /dev/null
+++ b/app/views/user_mailer/appeal_rejected.html.haml
@@ -0,0 +1,59 @@
+%table.email-table{ cellspacing: 0, cellpadding: 0 }
+  %tbody
+    %tr
+      %td.email-body
+        .email-container
+          %table.content-section{ cellspacing: 0, cellpadding: 0 }
+            %tbody
+              %tr
+                %td.content-cell.hero
+                  .email-row
+                    .col-6
+                      %table.column{ cellspacing: 0, cellpadding: 0 }
+                        %tbody
+                          %tr
+                            %td.column-cell.text-center.padded
+                              %table.hero-icon{ align: 'center', cellspacing: 0, cellpadding: 0 }
+                                %tbody
+                                  %tr
+                                    %td
+                                      = image_tag full_pack_url('media/images/mailer/icon_warning.png'), alt: ''
+
+                              %h1= t 'user_mailer.appeal_rejected.title'
+
+%table.email-table{ cellspacing: 0, cellpadding: 0 }
+  %tbody
+    %tr
+      %td.email-body
+        .email-container
+          %table.content-section{ cellspacing: 0, cellpadding: 0 }
+            %tbody
+              %tr
+                %td.content-cell.content-start
+                  .email-row
+                    .col-6
+                      %table.column{ cellspacing: 0, cellpadding: 0 }
+                        %tbody
+                          %tr
+                            %td.column-cell.text-center
+                              %p= t 'user_mailer.appeal_rejected.explanation', appeal_date: l(@appeal.created_at), strike_date: l(@appeal.strike.created_at)
+
+%table.email-table{ cellspacing: 0, cellpadding: 0 }
+  %tbody
+    %tr
+      %td.email-body
+        .email-container
+          %table.content-section{ cellspacing: 0, cellpadding: 0 }
+            %tbody
+              %tr
+                %td.content-cell
+                  %table.column{ cellspacing: 0, cellpadding: 0 }
+                    %tbody
+                      %tr
+                        %td.column-cell.button-cell
+                          %table.button{ align: 'center', cellspacing: 0, cellpadding: 0 }
+                            %tbody
+                              %tr
+                                %td.button-primary
+                                  = link_to root_url do
+                                    %span= t 'user_mailer.appeal_approved.action'
diff --git a/app/views/user_mailer/appeal_rejected.text.erb b/app/views/user_mailer/appeal_rejected.text.erb
new file mode 100644
index 000000000..f47a76818
--- /dev/null
+++ b/app/views/user_mailer/appeal_rejected.text.erb
@@ -0,0 +1,7 @@
+<%= t 'user_mailer.appeal_rejected.title' %>
+
+===
+
+<%= t 'user_mailer.appeal_rejected.explanation', appeal_date: l(@appeal.created_at), strike_date: l(@appeal.strike.created_at) %>
+
+=> <%= root_url %>
diff --git a/app/views/user_mailer/warning.html.haml b/app/views/user_mailer/warning.html.haml
index bda1fef6c..b308e18f7 100644
--- a/app/views/user_mailer/warning.html.haml
+++ b/app/views/user_mailer/warning.html.haml
@@ -77,8 +77,8 @@
                             %tbody
                               %tr
                                 %td.button-primary
-                                  = link_to about_more_url do
-                                    %span= t 'user_mailer.warning.review_server_policies'
+                                  = link_to disputes_strike_url(@warning) do
+                                    %span= t 'user_mailer.warning.appeal'
 
 %table.email-table{ cellspacing: 0, cellpadding: 0 }
   %tbody
@@ -95,4 +95,4 @@
                         %tbody
                           %tr
                             %td.column-cell.text-center
-                              %p= t 'user_mailer.warning.get_in_touch', instance: @instance
+                              %p= t 'user_mailer.warning.appeal_description', instance: @instance